Last update: 25/10/2024
Helimo NV is committed to protecting your privacy and personal information. We understand that you entrust us with your personal information, and it is our responsibility to protect it.
We use and process your personal data in accordance with the GDPR and other relevant legal provisions. Any reference in this Privacy Statement to the GDPR is a reference to the Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation). Through this Privacy Statement, Helimo NV would like to make you aware of any processing operations in relation to this data and of your rights. By using our platform/our website/our application you explicitly grant your consent with possible processing operations by Helimo NV.
This privacy policy applies to all products, services and information offered by Helimo NV, including all products, services and information not expressly mentioned in this policy. If you have any questions about anything in this policy, or if you wish to exercise any of your rights regarding personal information, please contact us using the contact information on this page.
By continuing to use our website and/or services or by clicking “Accept” after being informed of the use of cookies and similar technologies, you acknowledge that you have carefully read and unreservedly accept this privacy and cookie policy, and that you consent to the collection and use of information in accordance with this policy.
Our details:
Helimo NV is the data controller and determines, alone or in cooperation with others, which personal data are collected, as well as the purposes and means of processing these personal data.
We have taken the necessary technical and organizational measures to effectively protect our users’ personal data from unauthorized access and use.
We collect different types of information for different purposes in order to provide you with a better service.
While using our Web site, we may ask you to provide us with certain personally identifiable information that may be used to contact or identify you (“Personal Data”). Personally identifiable information includes:
Helimo NV undertakes to process only the data that are relevant and necessary for the purposes for which they were collected. The following categories of personal data may be processed by Helimo NV:
We may also collect information about how our website is visited and used (“Usage Data”). This usage data may include information such as your computer’s IP address, browser type, browser version, the website pages you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.
However, all of this data is anonymized and cannot be traced back to you personally.
We use cookies and similar tracking technologies to track activity on our website and retain certain information.
Cookies are files containing a small amount of data that can contain an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyze our website.
On your first visit to our website you will be asked to accept the use of cookies. If you continue to browse our website, this will be considered as consenting to the placement of cookies and this privacy policy in its entirety.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.
Cookies may be used for the following reasons:
Such cookies we use on our website include:
Additional cookies may be placed on your computer by third-party services we use, such as:
You can prevent the placement of cookies or delete cookies already placed by adjusting your browser settings. Assistance in adjusting these settings can be found on the website of the browser that -you are using. Once again, we remind you that not allowing cookies when visiting the website may result in some or all functions of the website not working properly.
Helimo NV collects data to use it for various purposes, but the main reason is to provide you with an efficient, optimized and user-friendly website experience.
Specifically, we collect (personal) data from you for the following reasons:
The data that we collect from you are stored on a server hosted by our partner Combell. They are the driving force behind our website and make sure it is easily accessible, fast, reliable, convenient and secure.
Like us, Combell takes your privacy and online security very seriously, and will protect your data with the same care. You can read more about it their privacy policy.
Besides Combell, our website also uses a number of plugins to offer you additional functions and content. These companies can also process your personal data. Of course, we make sure that any external company, developer or provider we work with for our website complies with the same strict GDPR regulations and requirements.
The following third parties are involved in collecting our website data: Google Analytics, Facebook Pixel, WPML and WordFence,. Each link will take you to their respective privacy policy page.
Helimo NV may disclose your personal data in the sincere belief that such disclosure is necessary to:
Your information, including personal data, may be transferred to – and stored on – computers located outside your state, province, country or other government jurisdiction where data protection laws may differ from your jurisdiction.
If you are located outside Belgium and choose to provide information to us, please note that we transfer and process the data, including personal data, to Belgium (Combell’s servers are located in Belgium, hence your data is processed and stored there).
Other data, such as analytical data (Google Analytics) and security-related data (WordFence), may be transferred for processing and storage to other countries such as the United States.
Your consent to this privacy policy, followed by the provision of such information, constitutes your consent to this transfer.
Helimo NV will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will occur to any organization or country unless adequate controls are in place including the security of your data and other personal information.
If we share your data with a third-party service, we will try our best to ensure that they are 100% GDPR compliant and make sufficient efforts to protect this personal data as well as we do.
Personal data will be processed and retained by us for a reasonable period of time necessary to fulfill our intended purposes, depending on our contractual relationship with you or to comply with any legal requirements.
All personal data collected through contact forms on our website will remain in our secure website database for as long as reasonably necessary. We regularly clean our database to remove old data that is no longer needed to fulfill our business obligations or to contact you.
If you are a European resident, you have the right to access the personal data we hold about you and how, why and for how long we have processed it.
You also have the right to request that your personal data be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details at the bottom of this page.
Moreover, if you are a European citizen, please note that we process your information in order to perform contracts with you, or otherwise to pursue our legitimate business interests mentioned above.
In certain situations, we may no longer use your data, but we also cannot delete it (yet).
Upon request, we must then temporarily stop using your data, this is called the right to restrict processing.
You can request restriction of processing in the following cases:
“Restriction” means that your personal data, with the exception of storage, may only be processed with your consent for the establishment, exercise or defense of legal claims, for the protection of the rights of another natural or legal person or for reasons of public interest of the EU or of an EU Member State. You must be informed before the restriction is lifted.
You have the right to obtain the data you have provided to us in a structured, usable and machine-readable form. This allows you to easily transfer the data to another data processor.
Your consent may be withdrawn at any time. Naturally, this only affects the data we have obtained purely on the basis of your consent. The data that we obtain or must store on the basis of a legal obligation (e.g. accounting) or on the basis of a contract (e.g. we must still provide your service or product) are thus excluded from this.
Complaints about the way in which we process your data can be submitted to the Belgian Commission for the Protection of Privacy: https://www.privacycommission.be.
When you request us to access, transfer, delete or correct the data we hold about you, we ask that you give us up to 30 days to process the request. We always do our best to respond as quickly as possible, but some requests may take longer depending on the complexity and extent of the data involved.
Finally, we would like to point out that that our website may contain links to third-party websites. A link does not automatically mean that there is a connection between us and the other websites, nor that we (implicitly) agree with the content of these websites.
We are not responsible for the privacy practices or content of third-party websites. Once you click on an external link, you leave our website and we cannot be held liable for any damages. We recommend that you always carefully read the privacy policy of each website you visit.
As we continue to improve our website on a regular basis, we may need to update our privacy and cookie policy from time to time. When this happens, the date at the top of this page will also be updated so that you are always aware of the new effective date. We also encourage you to check our policy regularly.
How to contact us
For more information about our data protection, questions or a personal complaint or request, you can always contact us by email at sales@helimo.be, or by mail using the details below:
Helimo NV
Prins Boudewijnlaan 7 – D20
2550 Kontich
Belgium
For all formal privacy-related complaints, as previously mentioned, please visit https://www.privacycommission.be/
